These Terms of Service govern your use of DivePilot. By creating an account, you agree to these terms. Please read them carefully. They are written in plain language.
DivePilot is a cloud-based dive center management platform ("Service") and a product of AskAnything GmbH, Zugerstrasse 6, CH-6330 Cham, Switzerland. The Service is accessible at my.divepilot.app.
These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and AskAnything GmbH ("DivePilot", "we", "us"). By registering an account, you agree to be bound by these Terms.
To use DivePilot you must:
You are responsible for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at support@divepilot.app.
New accounts currently receive a 90-day free trial with full access to all features - a promotional extension of our standard 30-day trial. No credit card is required to start a trial.
The trial length offered to new sign-ups may change at any time. The trial granted to your account at registration is not affected by later changes.
If you subscribe during the trial, you keep the remaining trial days: your payment method is first charged when the trial ends, and switching between monthly and yearly billing before then is not invoiced.
At the end of the trial period, your account will be locked unless you subscribe to a paid plan: you have no access to the Service until you subscribe. Your data remains stored so you can pick up where you left off if you subscribe later; you can request permanent deletion at any time, and an account that stays locked for 12 months is deleted automatically, as described in our Privacy Policy.
Promotional codes may extend the trial period or discount subscription fees, and may be limited in quantity or time. Promotional offers may not be combined unless explicitly stated. We reserve the right to modify or withdraw promotional offers at any time; offers already applied to an active subscription remain in effect for their stated duration.
Paid subscriptions are billed in advance on a monthly or yearly basis. Prices are shown in USD and vary by region as displayed during checkout.
Payments are processed by Stripe. By subscribing, you also agree to Stripe's Terms of Service.
You agree to use DivePilot only for lawful purposes. You must not:
Violation of these rules may result in immediate account suspension without refund.
You retain full ownership of all data you enter into DivePilot, including customer data, booking records and operational data.
By using the Service, you grant us a limited license to store, process and display your data solely for the purpose of providing the Service to you.
You are responsible for ensuring you have the legal right to collect and store personal data about your customers in your jurisdiction, including obtaining any necessary consents.
When you store personal data about your customers and your staff in DivePilot, you are the controller of that data and we process it on your behalf as your processor. We process it only to provide the Service and on your documented instructions, which are these Terms and the way you configure and use the platform.
We keep your data confidential and give access only to personnel who need it, protect it with the security measures described in our Privacy Policy, use only the subprocessors listed there and tell you before adding or replacing one so you can object, help you respond to requests from people exercising their data protection rights, notify you without undue delay of a personal data breach affecting your data, and delete your data when your account ends, as described in section 11 and in our Privacy Policy. On request we provide the information you need to show that these obligations are met.
Some of the data you keep is sensitive, such as the medical answers in waivers. You are responsible for collecting it lawfully, for deciding which of your staff may see it, and for the public screens you set up: the departure board shows guests' names and booking status to anyone who can see the screen or has its link, so place screens with care, choose how names are shown and revoke links you no longer use.
Content you publish through the Service, such as your logo, brand colours and contact details shown on guest-facing pages and emails, is your responsibility. You confirm that you hold the necessary rights to it and that it does not infringe the rights of others.
You can export the data of each customer as a spreadsheet while your trial or subscription is active, and download all customer data as one spreadsheet even when your account is locked. Deleted records are deactivated immediately and no longer accessible in the platform; permanent erasure of individual records is performed on request, and if you delete your account in the platform, all of its data is permanently and automatically erased 30 days later, as described in our Privacy Policy.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We aim to provide a reliable service but do not guarantee uninterrupted availability. We perform maintenance periodically which may cause brief outages. We will notify customers of planned maintenance in advance where possible.
We are not liable for any loss resulting from temporary unavailability of the Service.
DivePilot, its logo, design and all software are the intellectual property of AskAnything GmbH. Nothing in these Terms grants you any rights to our intellectual property beyond the limited right to use the Service as described here.
To the maximum extent permitted by applicable law, DivePilot shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunity, arising from your use of the Service.
Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
You may cancel your account at any time from the billing settings in the platform.
We may suspend or terminate your account if:
Upon termination you will lose access to the Service. Your data remains stored in deactivated form and will be permanently erased on request, or automatically once the account has been locked for 12 months; if you delete your account in the platform, all of its data is permanently and automatically erased 30 days later, as described in our Privacy Policy.
We reserve the right to modify, improve or discontinue features of the Service at any time. We will notify customers of significant changes by email and in-app notification. Continued use after notification constitutes acceptance.
Pricing may change upon renewal. We will notify you at least 30 days before any price change takes effect on your subscription.
These Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts at the registered seat of AskAnything GmbH in Cham, Canton of Zug, Switzerland, unless mandatory consumer protection laws in your country of residence provide otherwise.
These Terms were drafted in English. Translations into other languages are provided for convenience only. In the event of any discrepancy between the English version and a translation, the English version prevails.
We may update these Terms from time to time. When we do, we will update the "Last updated" date and notify account holders by email for material changes. Continued use of the Service after notification constitutes acceptance of the updated Terms.
For any questions about these Terms: